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Online Dispute Resolution

Alrossio makes available all the information so that it can exercise its right of complaint with an official, third and impartial entity to the process. Therefore, if you are dissatisfied with the purchase of a good or service on our site, or with the solution presented by us to resolve the situation, you can access these official site and expose your dispute:

How it works:
As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between himself and the trader who is the subject of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.

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